Shipping policy

Shipping Policy

Last Updated: September 20th 2024

At Pim Cotton Brands LLC, we aim to provide you with the best shipping options to ensure that your orders are delivered in a timely and efficient manner. This Shipping Policy outlines how and when your order will be shipped, shipping costs, and other important details regarding the delivery of your products.

1. Order Processing

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This confirms that we have received your order and are processing it.

  • Processing Time: Orders are typically processed within 2 business days (Monday through Friday, excluding holidays). Please note that processing times may vary during peak seasons or due to unforeseen circumstances.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within [4-7] business days.

Please note that delivery times are estimates and may vary depending on your location and other factors.

3. Shipping Rates

Shipping costs are calculated based on the shipping method selected, the total weight of your order, and the destination. The shipping rates will be displayed at checkout before you complete your purchase.

  • Free Shipping: We offer free standard shipping on orders over $75. This offer is valid only for orders shipped within Continental US.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. Please allow 24 hours for the tracking information to update.

6. Shipping Restrictions

We currently do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. If your shipping address falls within a restricted area, we will contact you to make alternative arrangements.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost during transit, please contact us at info@pimbaby.com within 15 days of the estimated delivery date. We will work with the carrier to investigate the issue and resolve it as quickly as possible.

  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately at info@pimbaby.com. We will arrange for a replacement or refund based on the extent of the damage.

8. Order Changes and Cancellations

If you need to change or cancel your order, please contact us at info@pimbaby.com as soon as possible. Once an order has been processed and shipped, we are unable to make changes or cancel the order.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please reach out to us at:

Pim Cotton Brands LLC 

info@pimbaby.com 

17 Ave at Port Imperial Apt 751, West New York, NJ